Upgrading from basic to fibre extra
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Upgrading from basic to fibre extra
24-04-2020 7:11 PM - edited 24-04-2020 7:28 PM
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I'm an existing customer currently on the Unlimited Basic Broadband package but have started the process of upgrading to Unlimited Fibre Extra. I was given a change over date of 27th April. I'm aware that I need the new router before the upgrade but my Account Summary states the following (only showing parts that relate to this order).
Date | Order Number | Product | Order Status |
20/04/2020 | BP03511126 | Unlimited | Complete |
24/04/2020 | HW56598626 | Plusnet Hub One | Buy |
I'm confused as to why the order status of the router still says "buy" when it has already been purchased (on the same day 20th). Maybe I just need help understanding how this works...
but will the router arrive in time for the change over?
I'd appreciate some help.
Re: Upgrading from basic to fibre extra
24-04-2020 8:51 PM
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I think it may be ok now actually because I've received a message from Plusnet stating when my router will arrive, it's made me less nervous about the upgrade now.
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