cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrading from basic to fibre extra

WendyJ
Hooked
Posts: 6
Registered: ‎24-04-2020

Upgrading from basic to fibre extra

I'm an existing customer currently on the Unlimited Basic Broadband package but have started the process of upgrading to Unlimited Fibre Extra. I was given a change over date of 27th April. I'm aware that I need the new router before the upgrade but my Account Summary states the following (only showing parts that relate to this order). 

Date Order Number Product Order Status
20/04/2020 BP03511126 Unlimited Complete
24/04/2020 HW56598626 Plusnet Hub One Buy

 

I'm confused as to why the order status of the router still says "buy" when it has already been purchased (on the same day 20th). Maybe I just need help understanding how this works...

but will the router arrive in time for the change over?

I'd appreciate some help. 

1 REPLY 1
WendyJ
Hooked
Posts: 6
Registered: ‎24-04-2020

Re: Upgrading from basic to fibre extra

I think it may be ok now actually because I've received a message from Plusnet stating when my router will arrive, it's made me less nervous about the upgrade now.