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Upgraded to fibre and no speed change

denoite
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-03-2018

Upgraded to fibre and no speed change

Hi, I upgraded to fibre on the 19th of march, hub set up and received confirmation email that it was active and ready to use. I did a speed test on the day and the speeds were the same as before (12-15mb), the email did say the first 10 days are  somewhat unstable connection wise so didn't think much of it. Its been over 2 weeks however I am still getting 12-15mb download speed no matter the time of day when the service promised at least 34mb?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 285
Thanks: 50
Fixes: 17
Registered: ‎26-03-2018

Re: Upgraded to fibre and no speed change

Hi @denoite, thanks for bringing this to our attention. I have opened a ticket on your account regarding this issue, which can be viewed and responded to here - https://www.plus.net/wizard/?p=view_question&id=171711632

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team