Does the adsl checker give complete date?
Got emails for fibre contract though.
Fixed! Go to the fix.
Re: Upgraded to Fibre broadband.
I had the same problem to find what is happening with your order on the Plusnet Members Centre go to.
'View Your Questions" this should give you the activation date
Also "Account Details/ Account Summary"
Hope this helps.
It looks like you've got in touch over Facebook yesterday and we've advised you of your upgrade date.
We've sent you an e-mail which can also be viewed online here.