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Upgraded to Fibre broadband.

FIXED
Manny7860
Grafter
Posts: 37
Thanks: 2
Registered: 4 weeks ago

Upgraded to Fibre broadband.

Upgraded to fibre broadband been over 48hours no text or email to say when live/ transfer date? Is this only for new sign ups or is that they can't confirm a actual date from wholesalers?
Does the adsl checker give complete date?
Got emails for fibre contract though.
3 REPLIES
sightworthy
Dabbler
Posts: 17
Thanks: 7
Fixes: 1
Registered: 06-01-2011

Re: Upgraded to Fibre broadband.

I had the same problem to find what is happening with your order on the Plusnet Members Centre go to.

'View Your Questions" this should give you the activation date

Also "Account Details/ Account Summary"

Hope this helps.

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Upgraded to Fibre broadband.

Fix

It looks like you've got in touch over Facebook yesterday and we've advised you of your upgrade date.

We've sent you an e-mail which can also be viewed online here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Manny7860
Grafter
Posts: 37
Thanks: 2
Registered: 4 weeks ago

Re: Upgraded to Fibre broadband.

Thank you gandalf for your relpy. I did receive email and message on my portal. Was wanting to know why doesn't the system notify you auromatically like with other updates.? Or it only notify you when the switch is taken place?