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Upgraded to Fibre and still have 5Mbps

dreamas
Newbie
Posts: 3
Registered: ‎09-04-2020

Upgraded to Fibre and still have 5Mbps

Upgraded to Fibre on 07/04/2020 and got confirmation email that changes will apply on 08/04/2020 and today is 10/04/2020 still got the same 5Mb/s speed even tho on my account it says 40Mbps and the real download speed is nowhere near 5mbps anyways downloading at 500kbps-1mbps

Your broadband service

  • Product: Unlimited Fibre
  • Estimated Download Range: Not available
  • Estimated Upload Range: Not available
  • Minimum Guaranteed Speed: Not available
  • Current Line Speed (Download): 40Mbps
7 REPLIES 7
dvorak
Moderator
Moderator
Posts: 24,797
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: Upgraded to Fibre and still have 5Mbps


Moderators Note


This topic has been moved from Fibre to My Orders

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If it fixed it click 'This fixed my problem'
kennykleks
Dabbler
Posts: 15
Registered: ‎12-03-2020

Re: Upgraded to Fibre and still have 5Mbps

I've upgraded to Fibre around 2 months ago. engineers cannot fix simple cables in the cabinet. I was told 6 times that Fibre will be by midnight. Last time yesterday :). I wish you good luck with them.

tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 455
Thanks: 61
Fixes: 28
Registered: ‎30-03-2020

Re: Upgraded to Fibre and still have 5Mbps

@dreamas sorry to hear this, I have had a look at the speeds you should be getting on your line which shows as this:


Estimated Download Speed: 37 - 40mbps
Estimated Upload Speed: 8 - 10mbps
Your Minimum Guaranteed Speed: 30.mbps

To ensure we are giving you the service we should be, I have ran a speed test for you. I will attach this below shortly. Smiley

 Noor
 Plusnet Help Team
tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 455
Thanks: 61
Fixes: 28
Registered: ‎30-03-2020

Re: Upgraded to Fibre and still have 5Mbps

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 662.5
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2020-03-30T10:30:00
 Noor
 Plusnet Help Team
kennykleks
Dabbler
Posts: 15
Registered: ‎12-03-2020

Re: Upgraded to Fibre and still have 5Mbps

Is it normal if my router is flashing orange every night around 2am for 1 hour then when I'm checking sync speed it shows different speed. For today it state as: 30mbps down and 0.7 upstream. I don't mind that download speeds but 0,7 up is just slowing down everything. Before switch on to Fibre it was 0.5mbps, after 2 days 1.2mbps, 3rd day 0.7mbps. And downstream came from 35mbps to 30mbps.

kennykleks
Dabbler
Posts: 15
Registered: ‎12-03-2020

Re: Upgraded to Fibre and still have 5Mbps

Sorry, not this post.

dreamas
Newbie
Posts: 3
Registered: ‎09-04-2020

Re: Upgraded to Fibre and still have 5Mbps

changed from 2Ghz to 5Ghz and it give me decent speed now 10-15mb/s