Upgraded to Fibre and still have 5Mbps
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- Re: Upgraded to Fibre and still have 5Mbps
Upgraded to Fibre and still have 5Mbps
10-04-2020 9:23 AM - edited 10-04-2020 9:27 AM
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Upgraded to Fibre on 07/04/2020 and got confirmation email that changes will apply on 08/04/2020 and today is 10/04/2020 still got the same 5Mb/s speed even tho on my account it says 40Mbps and the real download speed is nowhere near 5mbps anyways downloading at 500kbps-1mbps
Your broadband service
- Product: Unlimited Fibre
- Estimated Download Range: Not available
- Estimated Upload Range: Not available
- Minimum Guaranteed Speed: Not available
- Current Line Speed (Download): 40Mbps
Re: Upgraded to Fibre and still have 5Mbps
10-04-2020 9:34 AM
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Moderators Note
This topic has been moved from Fibre to My Orders
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Upgraded to Fibre and still have 5Mbps
10-04-2020 11:09 AM
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I've upgraded to Fibre around 2 months ago. engineers cannot fix simple cables in the cabinet. I was told 6 times that Fibre will be by midnight. Last time yesterday :). I wish you good luck with them.
Re: Upgraded to Fibre and still have 5Mbps
12-04-2020 10:20 AM
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@dreamas sorry to hear this, I have had a look at the speeds you should be getting on your line which shows as this:
Estimated Download Speed: 37 - 40mbps
Estimated Upload Speed: 8 - 10mbps
Your Minimum Guaranteed Speed: 30.mbps
To ensure we are giving you the service we should be, I have ran a speed test for you. I will attach this below shortly.
Re: Upgraded to Fibre and still have 5Mbps
12-04-2020 10:21 AM
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Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 10.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 662.5 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Very Good |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream traffic detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
DP Type | External |
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off |
Time Stamp | 2020-03-30T10:30:00 |
Re: Upgraded to Fibre and still have 5Mbps
14-04-2020 9:21 AM
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Is it normal if my router is flashing orange every night around 2am for 1 hour then when I'm checking sync speed it shows different speed. For today it state as: 30mbps down and 0.7 upstream. I don't mind that download speeds but 0,7 up is just slowing down everything. Before switch on to Fibre it was 0.5mbps, after 2 days 1.2mbps, 3rd day 0.7mbps. And downstream came from 35mbps to 30mbps.
Re: Upgraded to Fibre and still have 5Mbps
14-04-2020 9:21 AM
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Sorry, not this post.
Re: Upgraded to Fibre and still have 5Mbps
25-04-2020 11:02 PM
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changed from 2Ghz to 5Ghz and it give me decent speed now 10-15mb/s
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