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Upgraded on 4th but today told my order hasn't been completed

roadsidetree
Dabbler
Posts: 13
Registered: ‎05-09-2008

Upgraded on 4th but today told my order hasn't been completed

Upgraded to Unlimited Fibre Extra on 4th Dec.

Because the speed was quite poor since 4th, today I contacted Chat help.  She mentioned for some reason my order has not been completed and suggested to ring customer service.

Was on phone waiting for about 5 minutes only to find my call got disconnected at the end.

Where do I go from here?  Can someone help please.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,397
Thanks: 6,226
Fixes: 1,453
Registered: ‎11-01-2008

Re: Upgraded on 4th but today told my order hasn't been completed


Moderators Note


This topic has been moved from Fibre to My Order 

 


 

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Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Upgraded on 4th but today told my order hasn't been completed

Hello @roadsidetree

 

I am deeply sorry to hear your broadband speeds have not increased and that your call was disconnected.

 

I have looked into your order and responded to your query via a ticket. You can view my response by Clicking Here

 

Many thanks.