Upgraded on 4th but today told my order hasn't been completed
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Upgraded on 4th but today told my order hasn't been completed
10-12-2018 2:48 PM
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Upgraded to Unlimited Fibre Extra on 4th Dec.
Because the speed was quite poor since 4th, today I contacted Chat help. She mentioned for some reason my order has not been completed and suggested to ring customer service.
Was on phone waiting for about 5 minutes only to find my call got disconnected at the end.
Where do I go from here? Can someone help please.
Re: Upgraded on 4th but today told my order hasn't been completed
10-12-2018 3:03 PM
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Moderators Note
This topic has been moved from Fibre to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Upgraded on 4th but today told my order hasn't been completed
10-12-2018 4:57 PM
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Hello @roadsidetree
I am deeply sorry to hear your broadband speeds have not increased and that your call was disconnected.
I have looked into your order and responded to your query via a ticket. You can view my response by Clicking Here
Many thanks.
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