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Upgraded from regular broadband to Fibre but still slow connection

Newbie
Posts: 2
Registered: ‎11-06-2020

Upgraded from regular broadband to Fibre but still slow connection

Hi,

I've recently upgraded from a regular broadband to Unlimited Fibre Extra.

- I received an email that the switch would have happened on 9th June.

- Today 11th June I received the new router which I've installed and it seems working fine ( the light is blue )

- I just run a speed test and the connection is still slow -  Ping 34ms, Download 1.81 Mbps, Upload 0.91 Mbps

Any suggestions of what should I do ? 

Thanks!

 

 

 

 

 

 

 

 

 

 

 

 

 

4 REPLIES 4
Superuser
Superuser
Posts: 9,127
Thanks: 2,211
Fixes: 159
Registered: ‎30-07-2007

Re: Upgraded from regular broadband to Fibre but still slow connection

It's very likely that your upgrade has been delayed due to BT engineer availability. The automated system isn't good at informing of delays.

The new router will work on both normal broadband and fibre. 

Hopefully one of  the Plusnet help team will be along to advise when your upgrade is now scheduled to happen.

Newbie
Posts: 2
Registered: ‎11-06-2020

Re: Upgraded from regular broadband to Fibre but still slow connection

thank you! So I  need to have an engineer coming over? wasn't sure of that - honestly the process is quite unclear ! 

Moderator
Moderator
Posts: 30,086
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: Upgraded from regular broadband to Fibre but still slow connection

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Community Veteran
Posts: 2,295
Thanks: 498
Fixes: 52
Registered: ‎13-08-2015

Re: Upgraded from regular broadband to Fibre but still slow connection

An engineer is required to make the upgrade at the cabinet, not your premises.