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Upgraded from regular broadband to Fibre but still slow connection

ingridlago
Newbie
Posts: 2
Registered: ‎11-06-2020

Upgraded from regular broadband to Fibre but still slow connection

‎11-06-2020 7:52 PM

Hi,

I've recently upgraded from a regular broadband to Unlimited Fibre Extra.

- I received an email that the switch would have happened on 9th June.

- Today 11th June I received the new router which I've installed and it seems working fine ( the light is blue )

- I just run a speed test and the connection is still slow -  Ping 34ms, Download 1.81 Mbps, Upload 0.91 Mbps

Any suggestions of what should I do ? 

Thanks!

 

 

 

 

 

 

 

 

 

 

 

 

 

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MisterW
Superuser
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Posts: 10,298
Thanks: 2,908
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Registered: ‎30-07-2007

Re: Upgraded from regular broadband to Fibre but still slow connection

‎11-06-2020 8:05 PM

It's very likely that your upgrade has been delayed due to BT engineer availability. The automated system isn't good at informing of delays.

The new router will work on both normal broadband and fibre. 

Hopefully one of  the Plusnet help team will be along to advise when your upgrade is now scheduled to happen.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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ingridlago
Newbie
Posts: 2
Registered: ‎11-06-2020

Re: Upgraded from regular broadband to Fibre but still slow connection

‎12-06-2020 9:21 AM

thank you! So I  need to have an engineer coming over? wasn't sure of that - honestly the process is quite unclear ! 

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Strat
Moderator
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Re: Upgraded from regular broadband to Fibre but still slow connection

‎12-06-2020 9:22 AM

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 96.0.2 (64-bit)


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Mustrum
Community Veteran
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Registered: ‎13-08-2015

Re: Upgraded from regular broadband to Fibre but still slow connection

‎12-06-2020 9:37 AM

An engineer is required to make the upgrade at the cabinet, not your premises.

 

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