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Upgraded from regular broadband to Fibre but still slow connection

ingridlago
Newbie
Posts: 2
Registered: ‎11-06-2020

Upgraded from regular broadband to Fibre but still slow connection

Hi,

I've recently upgraded from a regular broadband to Unlimited Fibre Extra.

- I received an email that the switch would have happened on 9th June.

- Today 11th June I received the new router which I've installed and it seems working fine ( the light is blue )

- I just run a speed test and the connection is still slow -  Ping 34ms, Download 1.81 Mbps, Upload 0.91 Mbps

Any suggestions of what should I do ? 

Thanks!

 

 

 

 

 

 

 

 

 

 

 

 

 

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 11,672
Thanks: 3,731
Fixes: 283
Registered: ‎30-07-2007

Re: Upgraded from regular broadband to Fibre but still slow connection

It's very likely that your upgrade has been delayed due to BT engineer availability. The automated system isn't good at informing of delays.

The new router will work on both normal broadband and fibre. 

Hopefully one of  the Plusnet help team will be along to advise when your upgrade is now scheduled to happen.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ingridlago
Newbie
Posts: 2
Registered: ‎11-06-2020

Re: Upgraded from regular broadband to Fibre but still slow connection

thank you! So I  need to have an engineer coming over? wasn't sure of that - honestly the process is quite unclear ! 

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Upgraded from regular broadband to Fibre but still slow connection

Moderators Note
This topic has been moved from Fibre Broadband to My Order.
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Mustrum
Community Veteran
Posts: 3,198
Thanks: 854
Fixes: 73
Registered: ‎13-08-2015

Re: Upgraded from regular broadband to Fibre but still slow connection

An engineer is required to make the upgrade at the cabinet, not your premises.