Upgraded from regular broadband to Fibre but still slow connection
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Upgraded from regular broadband to Fibre but still slow connection
11-06-2020 7:52 PM
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Hi,
I've recently upgraded from a regular broadband to Unlimited Fibre Extra.
- I received an email that the switch would have happened on 9th June.
- Today 11th June I received the new router which I've installed and it seems working fine ( the light is blue )
- I just run a speed test and the connection is still slow - Ping 34ms, Download 1.81 Mbps, Upload 0.91 Mbps
Any suggestions of what should I do ?
Thanks!
Re: Upgraded from regular broadband to Fibre but still slow connection
11-06-2020 8:05 PM
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It's very likely that your upgrade has been delayed due to BT engineer availability. The automated system isn't good at informing of delays.
The new router will work on both normal broadband and fibre.
Hopefully one of the Plusnet help team will be along to advise when your upgrade is now scheduled to happen.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgraded from regular broadband to Fibre but still slow connection
12-06-2020 9:21 AM
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thank you! So I need to have an engineer coming over? wasn't sure of that - honestly the process is quite unclear !
Re: Upgraded from regular broadband to Fibre but still slow connection
12-06-2020 9:22 AM
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This topic has been moved from Fibre Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Upgraded from regular broadband to Fibre but still slow connection
12-06-2020 9:37 AM
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An engineer is required to make the upgrade at the cabinet, not your premises.
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