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Upgraded from Unlimited Fibre to Unlimited Fibre Extra - no speed change

juanshot1
Newbie
Posts: 2
Registered: 31-07-2016

Upgraded from Unlimited Fibre to Unlimited Fibre Extra - no speed change

I upgraded from Unlimited Fibre to Unlimited Fibre Extra last Thursday (28/07/16), received email confirmation but have not had any speed change. 

 

 

How long does the change take to happen?

 

Thanks

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Upgraded from Unlimited Fibre to Unlimited Fibre Extra - no speed change

I'm just looking into this for you.

[edit]

I've placed a order to sort this out and your speeds should increase from tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
juanshot1
Newbie
Posts: 2
Registered: 31-07-2016

Re: Upgraded from Unlimited Fibre to Unlimited Fibre Extra - no speed change

Thank you, that's perfect