Upgraded from Fibre to Fibre extra

[#1]

Completed an Upgrade process from Fibre to Fibre extra on the 23rd March and ordered a new router into the bargain.

So far I'm not seeing a speed increase and I have no new router.

Any help gratefully received.

[#2]

Apologies, I've found the issue and placed an order to fix it for you.

The upgrade should complete with Openreach systems on Monday. I've also added a note to your account to clarify some billing related things for you.

[#3]

Hi,

thought I would wait a little to see if this resolved my issues.

I updraded from Fibre to Fibre Extra to cure slow speeds bu this doesn't seem to have worked.

The new router arrived and installation was easy, but the connection speeds I am seeing are still really variable and quite often very slow.

speedtest.net reports ~15Mbps down and ~3 Mbps up.

I've had much faster speeds before so I can only assume there is a fault somewhere along the way,

[#4]

Hi @jonpedw. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.