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Upgraded from Fibe to Fibre Extra

puccovelli
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Posts: 1
Registered: ‎30-04-2020

Upgraded from Fibe to Fibre Extra

I upgraded my line on the 28th April to Fibre Extra and had an email on the 29th from Plusnet saying it was ready and Fibre Extra was now available. However the line speed is still exactly the same. Can someone please help. Can't get through ont he phone.