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Upgrade to unlimited fibre

Posts: 8
Registered: ‎28-10-2021

Upgrade to unlimited fibre

My upgrade to unlimited fibre should have taken place today, but it hasn't and I now have no internet connection at all.  Tried chatting to Plusnet via online chat and they were most unhelpful.  Has anyone else had problems with upgrade?  Not a very good service - thought the switch over these days was seamless!

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Upgrade to unlimited fibre

Hey @kobijester,

I'm sorry to hear that you've experienced issues with the switchover. I've reviewed your account and I can see that this has now completed and the connection is back up and running. If there are any issues, please let us know and we'll be more than happy to help out Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Posts: 29,464
Thanks: 6,619
Fixes: 1,482
Registered: ‎11-01-2008

Re: Upgrade to unlimited fibre

Moderators Note

This topic has been moved from Fibre to My Order

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