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Upgrade to unlimited fibre

kobijester
Interested
Posts: 1
Registered: ‎28-10-2021

Upgrade to unlimited fibre

My upgrade to unlimited fibre should have taken place today, but it hasn't and I now have no internet connection at all.  Tried chatting to Plusnet via online chat and they were most unhelpful.  Has anyone else had problems with upgrade?  Not a very good service - thought the switch over these days was seamless!

2 REPLIES 2
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
Thanks: 371
Fixes: 123
Registered: ‎26-03-2018

Re: Upgrade to unlimited fibre

Hey @kobijester,

I'm sorry to hear that you've experienced issues with the switchover. I've reviewed your account and I can see that this has now completed and the connection is back up and running. If there are any issues, please let us know and we'll be more than happy to help out Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 28,539
Thanks: 6,311
Fixes: 1,459
Registered: ‎11-01-2008

Re: Upgrade to unlimited fibre


Moderators Note


This topic has been moved from Fibre to My Order

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If it fixed it click 'This fixed my problem'