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Upgrade to fibre requires a home visit?

tomnixon
Interested
Posts: 1
Registered: ‎07-01-2020

Upgrade to fibre requires a home visit?

Hi there, I just upgraded from ADSL to fibre and also ordered your recommended router to replace our old one. Does the upgrade to fibre also require a physical installation in our home or does it connect to the phone line as before? Thanks!

2 REPLIES 2
Baldrick1
Moderator
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Posts: 9,123
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Registered: ‎30-06-2016

Re: Upgrade to fibre requires a home visit?

@tomnixon   Welcome to the forum.

The Hub One just plugs in place of your current Hub and the internet goes faster, no engineer visits or anything else is required.

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,911
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Registered: ‎27-04-2007

Re: Upgrade to fibre requires a home visit?

Hi there, as Baldrick1 has rightly said it's a fully self installed service now so no engineer will need to visit you. I've just checked the order with our suppliers to get the service upgraded and that's all set to go ahead on 22/1/20. The new router should reach you a few days prior to then. 

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