Upgrade to fibre ordered via online chat

[#1]

Hello,

I explored the options to upgrade from standard to Fibre yesterday and went ahead to agree an order with the representative on online chat.  I agreed the price and to the new contract on chat and he said to expect an order confirmation email.

It didn't arrive Sunday so I thought maybe it would be processed today, but nothing so far. Logging on to My Account just shows my existing package. 

Any idea how long I should wait before I get in contact again? I don't have an order ref but I do have the chat transcript.

Thanks.

[#2 · Accepted solution]

Hi there, 

I'm sorry you didn't get an email. I've just checked and your fibre upgrade is due to go ahead on 10/4/18.

[#3]

Hi Adam

Thank you for finding out. Impressively my new router arrived 20 minutes after receiving the despatch email! So I’m looking forward to the switch date!

[#4]

Glad to hear you have received the router @DEH

Let us know if you need any further assistance once the fibre upgrade completes.

Thanks