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Upgrade to fibre not going well

georgewn1
Hooked
Posts: 6
Thanks: 2
Registered: ‎15-06-2015

Upgrade to fibre not going well

I was on normal 10meg broadband and was getting an average of 2.4 meg connection, I put up with it for years but finally decided to switch to fibre. I called and placed the order and was given a connection date, nothing happened on that day so I phoned and was waiting 45 mins to speak to someone to be told the connection date was wrong and it will be the next day. It is now late afternoon of that day and still no fibre, but worse than that my connection has now dropped to 1.6 meg and is stuck at that speed. Not a good service get your act together Plusnet .

3 REPLIES 3
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Upgrade to fibre not going well


Moderators Note


This topic has been moved from ADSL Broadband to My Orders

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georgewn1
Hooked
Posts: 6
Thanks: 2
Registered: ‎15-06-2015

Re: Upgrade to fibre not going well

I may have spoken too soon the upgrade completed at 1830 today

Jubby
All Star
Posts: 626
Thanks: 110
Fixes: 31
Registered: ‎06-08-2018

Re: Upgrade to fibre not going well

Hi @georgewn1,

I'm sorry to see that the order did not complete sooner and please accept my apologies for the delays in getting through to us.

 

Checking the order shows that it's complete and the account connection profile matches the sync speed. Feel free to get back in touch if we can be of further assistance.


Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional