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Upgrade to Unlimited Fibre Extra time frame ?

homeagain
Dabbler
Posts: 20
Thanks: 3
Fixes: 2
Registered: ‎26-04-2019

Upgrade to Unlimited Fibre Extra time frame ?

Can someone give me a clue as to how long it takes to complete the upgrade from normal Fibre to Extra?

I requested the upgrade online a week ago today and have received a " Your broadband product change is now complete " email on the 9th.

I'm guessing an Openreach engineer has to do something at my local exchange?

Thanks for your help, Rob.

 
6 REPLIES 6
Townman
Superuser
Superuser
Posts: 19,677
Thanks: 8,027
Fixes: 94
Registered: ‎22-08-2007

Re: Upgrade to Unlimited Fibre Extra time frame ?

There’s no engineering change required, a change from 40/10 to 80/20 is just a configuration change. What leads you to believe the change has not happened?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

homeagain
Dabbler
Posts: 20
Thanks: 3
Fixes: 2
Registered: ‎26-04-2019

Re: Upgrade to Unlimited Fibre Extra time frame ?

I got a confusing response on Live chat, asking me to wait a further 48 hours for an engineer to work his magic.

In the meantime, my vanilla fibre connection is worse than ever. Ho hum.

 

BT speed test 10.09.19.JPG

homeagain
Dabbler
Posts: 20
Thanks: 3
Fixes: 2
Registered: ‎26-04-2019

Re: Upgrade to Unlimited Fibre Extra time frame ?

Live chat is busy atm, that's a first.. Any Plusnet support staff able to help?

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Upgrade to Unlimited Fibre Extra time frame ?

Hello @homeagain I have looked into your account and responded to your query via ticket.

 

You can view my response by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Kind regards.

homeagain
Dabbler
Posts: 20
Thanks: 3
Fixes: 2
Registered: ‎26-04-2019

Re: Upgrade to Unlimited Fibre Extra time frame ?

Thanks Dumbledore. Hopefully starting the ticket will get things straightened out.

Cheers, Rob.

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Upgrade to Unlimited Fibre Extra time frame ?

Hello @homeagain it's okay, I am pleased to help Smiley

 

Do get in touch with us if you need any further assistance.

 

Best wishes.