Upgrade to Unlimited Fibre Extra time frame ?
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Upgrade to Unlimited Fibre Extra time frame ?
13-09-2019 11:38 PM
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Can someone give me a clue as to how long it takes to complete the upgrade from normal Fibre to Extra?
I requested the upgrade online a week ago today and have received a " Your broadband product change is now complete " email on the 9th.
I'm guessing an Openreach engineer has to do something at my local exchange?
Thanks for your help, Rob.
Re: Upgrade to Unlimited Fibre Extra time frame ?
14-09-2019 9:00 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Upgrade to Unlimited Fibre Extra time frame ?
14-09-2019 11:01 AM - edited 14-09-2019 11:08 AM
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I got a confusing response on Live chat, asking me to wait a further 48 hours for an engineer to work his magic.
In the meantime, my vanilla fibre connection is worse than ever. Ho hum.
Re: Upgrade to Unlimited Fibre Extra time frame ?
14-09-2019 11:23 AM - edited 14-09-2019 11:25 AM
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Live chat is busy atm, that's a first.. Any Plusnet support staff able to help?
Re: Upgrade to Unlimited Fibre Extra time frame ?
14-09-2019 7:47 PM
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Hello @homeagain I have looked into your account and responded to your query via ticket.
You can view my response by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Kind regards.
Re: Upgrade to Unlimited Fibre Extra time frame ?
14-09-2019 9:19 PM
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Thanks Dumbledore. Hopefully starting the ticket will get things straightened out.
Cheers, Rob.
Re: Upgrade to Unlimited Fibre Extra time frame ?
14-09-2019 9:32 PM
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Hello @homeagain it's okay, I am pleased to help
Do get in touch with us if you need any further assistance.
Best wishes.
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