Upgrade to Unlimited Fibre Extra time frame ?

homeagain · ‎26-04-2019

Can someone give me a clue as to how long it takes to complete the upgrade from normal Fibre to Extra?

I requested the upgrade online a week ago today and have received a " Your broadband product change is now complete " email on the 9th.

I'm guessing an Openreach engineer has to do something at my local exchange?

Thanks for your help, Rob.

Townman · ‎22-08-2007

There’s no engineering change required, a change from 40/10 to 80/20 is just a configuration change. What leads you to believe the change has not happened?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

homeagain · ‎26-04-2019

I got a confusing response on Live chat, asking me to wait a further 48 hours for an engineer to work his magic.

In the meantime, my vanilla fibre connection is worse than ever. Ho hum.

homeagain · ‎26-04-2019

Live chat is busy atm, that's a first.. Any Plusnet support staff able to help?

Dumbledore · ‎06-08-2018

Hello @homeagain I have looked into your account and responded to your query via ticket.

You can view my response by Clicking Here

Should you require any further assistance, please feel free to get back in touch with us.

Kind regards.

homeagain · ‎26-04-2019

Thanks Dumbledore. Hopefully starting the ticket will get things straightened out.

Cheers, Rob.

Dumbledore · ‎06-08-2018

Hello @homeagain it's okay, I am pleased to help

Do get in touch with us if you need any further assistance.

Best wishes.