Upgrade to Unlimited Fibre Extra message.

[#1]

I placed an order to upgrade to 'Unlimited Fibre Extra' and got the following message. Does this mean I will not be able to upgrade?

System User - Automated Script Pool

11:52am, Sunday 17 May 2020

[internal note]
A modify order on this account was unsuccessful.

The reason given was "Self install is not a modifiable parameter.".

Modify order type:

An attempted move from ADSL 1 on WBC to ADSL2+An attempt to change the upstream capping
Please check why the order has been rejected and contact the customer.

[#2]

@Helmetfire 

It looks to me like the agent that you spoke to has totally screwed up by pressing the wrong buttons and tried to order the wrong thing. Hopefully a Plusnet staffer will come along and pick this up for you.

[#3]

The order was placed via the 'Upgrade' option in my account online, so no human contact.

[#4]

@Helmetfire  I have seen this a few times, it's PlusNet automated system messing up. Staff will need to place a manual order.

See this thread https://community.plus.net/t5/My-Order/Upgrade-from-Unlimited-Fibre-to-Unlimited-Fibre-Extra-quot/m-... 

[#5]

Let's hope then that they pick up on this quickly.

Then maybe they should sort out their 'broken' upgrade system.

Thanks for the reply.

Chris.

[#6]

Anybody from 'Customer Support' going to reply???

[#7]

Does anyone from Plusnet bother to read these posts... Not impressed by the so-called 'Customer Service', or 'Technical Support'.