Upgrade to Unlimited Fibre Extra message.
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Upgrade to Unlimited Fibre Extra message.
17-05-2020 12:54 PM
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I placed an order to upgrade to 'Unlimited Fibre Extra' and got the following message. Does this mean I will not be able to upgrade?
[internal note]
A modify order on this account was unsuccessful.
The reason given was "Self install is not a modifiable parameter.".
Modify order type:
An attempted move from ADSL 1 on WBC to ADSL2+An attempt to change the upstream capping
Please check why the order has been rejected and contact the customer.
Re: Upgrade to Unlimited Fibre Extra message.
17-05-2020 1:07 PM
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It looks to me like the agent that you spoke to has totally screwed up by pressing the wrong buttons and tried to order the wrong thing. Hopefully a Plusnet staffer will come along and pick this up for you.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Upgrade to Unlimited Fibre Extra message.
17-05-2020 1:10 PM
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The order was placed via the 'Upgrade' option in my account online, so no human contact.
Re: Upgrade to Unlimited Fibre Extra message.
18-05-2020 7:24 AM
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@Helmetfire I have seen this a few times, it's PlusNet automated system messing up. Staff will need to place a manual order.
See this thread https://community.plus.net/t5/My-Order/Upgrade-from-Unlimited-Fibre-to-Unlimited-Fibre-Extra-quot/m-...
Re: Upgrade to Unlimited Fibre Extra message.
18-05-2020 8:26 AM
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Let's hope then that they pick up on this quickly.
Then maybe they should sort out their 'broken' upgrade system.
Thanks for the reply.
Chris.
Re: Upgrade to Unlimited Fibre Extra message.
18-05-2020 1:23 PM
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Anybody from 'Customer Support' going to reply???
Re: Upgrade to Unlimited Fibre Extra message.
19-05-2020 10:41 AM
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Does anyone from Plusnet bother to read these posts... Not impressed by the so-called 'Customer Service', or 'Technical Support'.
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