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Upgrade to Fibre

June1
Dabbler
Posts: 12
Registered: 02-03-2017

Upgrade to Fibre

I noticed on another post that someone else who is due to be upgraded to fibre on Monday 6th March has received their router. I keep contacting Plusnet and all they say is that I will receive it before Monday. Is this usual to still be waiting for a Hub 1 so close to upgrade date? Thanks in advance

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 34
Thanks: 8
Fixes: 2
Registered: 19-12-2016

Re: Upgrade to Fibre

Hello and welcome to the community,

Routers are dispatched automatically once the broadband order is in the works and usually arrives within the following 3-5 working days. If you'd like to drop my a private message with your username in however I'll check your account and make sure everything going ahead as intended.

 

 Ben

 Ben Devine
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upgrade to Fibre

Hi,

 

I've replied to your post over here: https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1420097#M2583

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff