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Upgrade to Fibre

Newbie
Posts: 1
Registered: ‎05-10-2020

Upgrade to Fibre

Hi,

 

A couple of weeks ago we finally got the nod from BT that Our village has finally been upgraded to fibre.

 

Went online to upgrade my account and the same day and got the automated email saying upgrade would be carried out on the 29th september. New router ordered and payed for postage. 

 

That's the last i've heard!!  No further communication, 

Spent hours on the phone trying to get though and sent dozens of DM to the twitter address but no response. 

Since heard that the cabinet  is full and BT are not allowing new users, although you can still order via BT?Huh

 

Anyone got any suggestions of how i can 

 

1. Get in touch with anyone from plusnet to find out whats happing to the upgrade

2. Can A cabinet be full the same day it is opened ?

3. If it is full, how can you get it expanded?

 

Cheers 

Damian 

 

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 8,086
Thanks: 965
Fixes: 392
Registered: ‎01-01-2012

Re: Upgrade to Fibre

Thanks for your post @Da and apologies for the delayed response.

I've looked into this and I can confirm the original order placed failed due to the capacity issue you mentioned.

I can also see you've messaged us via Twitter so we'll pick your response up there

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team