Upgrade to Fibre

[#1]

I noticed on another post that someone else who is due to be upgraded to fibre on Monday 6th March has received their router. I keep contacting Plusnet and all they say is that I will receive it before Monday. Is this usual to still be waiting for a Hub 1 so close to upgrade date? Thanks in advance

[#2]

Hello and welcome to the community,

Routers are dispatched automatically once the broadband order is in the works and usually arrives within the following 3-5 working days. If you'd like to drop my a private message with your username in however I'll check your account and make sure everything going ahead as intended.

 Ben

[#3]

Hi,

I've replied to your post over here: https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1420097#M2583