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Upgrade request 24 days ago - please put back how it was!

Spacie
Dabbler
Posts: 16
Registered: 17-01-2013

Upgrade request 24 days ago - please put back how it was!

Following many hours on the phone and taking time off work for an Openreach visit that never happened I would be grateful if you could put me in the position I was in before I thought of upgrading - with working broadband (not fibre) and a working phone line.

Open tickets are not receiving replies - what do I have to do - beg?

 

 

 

2 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Upgrade request 24 days ago - please put back how it was!

Hi,

sorry to learn about your issue if you bear with the plusnet staff on the forum they will be able to help you further however bear in mind that been a bank holiday weekend it may take slightly longer for someone to pick up your post 

 

James

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Upgrade request 24 days ago - please put back how it was!

Sorry to hear you've had issues since the upgrade.

I can see a engineer is booked for tomorrow.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team