Upgrade issue
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Upgrade issue
31-03-2017 7:30 AM
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I recently tried to upgrade to fibre broadband, plusnet have taken the 6.99 for the router but there is no sign of the new order on my account details online. Also when I go back to look at redoing the upgrade the deal they were offering has gone and I'll be charge £5 more now.
I don't know how to prove the offer when I try to sort it out.
Anyone else having this problem?
Re: Upgrade issue
03-04-2017 7:54 PM
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I am sorry to hear your upgrade didn't go through via the Member Centre.
I'll be happy to investigate this tomorrow for you. In the meantime, prior to you placing the order did you receive an email or any sort of notification advising of the offer? If so please could you drop me a private message with a screenshot?
Thanks.
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Re: Upgrade issue
04-04-2017 9:00 PM
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When I clicked through all the options it said that I would be charge £10 a month for the fibre and the £17 and change for the phone line. Making it £27 a month I think for 18 months contract and 6.99 for the routers p&p.
Now it is saying if I upgrade it would cost £32
Re: Upgrade issue
04-04-2017 9:09 PM
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Re: Upgrade issue
05-04-2017 11:14 AM
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I tried to call you today @Baybeebug to discuss this but there was no answer. If you put through the product change to fibre broadband online I'll be happy to apply the discounts on your account so that you'll be paying £27 for the fibre and your line.
Please let me know if you're happy with this.
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Re: Upgrade issue
06-04-2017 7:03 PM
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Thank you for your help
Re: Upgrade issue
06-04-2017 7:07 PM
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Re: Upgrade issue
08-04-2017 9:43 AM
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Thank you for your patience @Baybeebug just an update I've applied the discounts and created this ticket with more information. I hope this helps you.
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