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Upgrade hasn’t gone through

bethb217
Newbie
Posts: 3
Registered: ‎13-03-2022

Upgrade hasn’t gone through

I upgraded from unlimited fibre to unlimited fibre extra on 26th Jan and was told it would be in place by the following day. It’s now the middle of March and it still hasn’t been switched over to fibre extra and I’m still being charged the old amount. Do these things usually take this long? Phoning up is such a hassle due to my working hours and other commitments.
2 REPLIES 2
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Upgrade hasn’t gone through


Moderators Note


This topic has been moved from  Fibre to My Order

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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
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Registered: ‎07-12-2017

Re: Upgrade hasn’t gone through

 Hiya @bethb217, thank you for getting in touch. I'm sorry your package hasn't yet changed over and for the concern caused.

 

It looks like the change became 'stuck'. I have taken a look at this and have provided a more detailed response on your account here: https://www.plus.net/wizard/?p=view_question&id=222783773 outlining the steps I am taking to get this sorted for you Smiley

 

If you have any further queries in the meantime though, please just get back to me.

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 Lauren Barry
 Plusnet Help Team