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Upgrade from Unlimited Fibre to Unlimited Fibre Extra

mharvo
Grafter
Posts: 33
Thanks: 3
Registered: 12-03-2017

Upgrade from Unlimited Fibre to Unlimited Fibre Extra

Hi was on the old Fibre Unlimted 55/10 and last week Sunday upgraded to Fibre Unlimited Extra 80/20 as I can see from my router still on the old legacy product, how long does it take to switch to the new product, was told the 9th March, any help greatly appreciated thanks..

5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

Hi there

 

Could you private message me with your username? Just like to make sure I'm looking at the correct account.


Thanks.

 

+Edit+

Scrap that, I've found your account. It looks like our automated system failed to place the modify order to 80/20. I believe the agent you've spoken to on Friday has placed the order which is due to complete tomorrow.

 

I'd expect you to receive the increased speeds as soon as it goes through.

 

Please feel free to let me know if you have any further questions or queries.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
mharvo
Grafter
Posts: 33
Thanks: 3
Registered: 12-03-2017

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

Thank you so much Anoush for the information much appreciated by your service thanks once more.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

No problems at all, if there's anything else I can help with just let me know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
mharvo
Grafter
Posts: 33
Thanks: 3
Registered: 12-03-2017

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

Just to let you know Anoush everything is fine and new speeds 72/18 are reported on the router, many thanks

again... great service Smiley

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

Awesomeness, looking good. Grin
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support