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Upgrade from Unlimited Fibre to Unlimited Fibre Extra

FIXED
gwliv
Hooked
Posts: 5
Registered: 12-07-2016

Upgrade from Unlimited Fibre to Unlimited Fibre Extra

I ordered a fibre upgrade on Monday 11th. I was expecting the service change yesterday, but I am still on the 40/2 service.

How long does it take for the change for happen?, and when is the new modem dispatched?

It only took 24 hours to invoice me for the upgrade.

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

I'm just taking a look and will post back shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

Fix

Hi there,

 

The initial order showed an error so I've had to manually place that now, it's due to complete tomorrow. The router is also ordered and should arrive in the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
gwliv
Hooked
Posts: 5
Registered: 12-07-2016

Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra

Thanks for your prompt attention