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Upgrade from ADSL to fibre

Rob_n237
Newbie
Posts: 4
Registered: ‎15-08-2019

Upgrade from ADSL to fibre

Please can you provide an update on my order

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 539
Thanks: 75
Fixes: 41
Registered: ‎02-05-2017

Re: Upgrade from ADSL to fibre

Thanks for getting in touch @Rob_n237,

 

I've checked your fibre upgrade order and can confirm it's due to go live on 24/08/2019

 

Let us know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Rob_n237
Newbie
Posts: 4
Registered: ‎15-08-2019

Re: Upgrade from ADSL to fibre

Thanks
Rob_n237
Newbie
Posts: 4
Registered: ‎15-08-2019

Re: Upgrade from ADSL to fibre

Is there anything I need to do
Plusnet Help Team
Plusnet Help Team
Posts: 520
Thanks: 102
Fixes: 30
Registered: ‎24-04-2017

Re: Upgrade from ADSL to fibre

Hi @Rob_n237, there's nothing you'd need to but plug in the new router once the order completes that day. It can take up until midnight however you should receive an email notifications once it's complete. I've seen there's currently no router planned to be dispatched for your fibre upgrade so have got that arranged for you now and it should be with you in the next 3-5 working days.

 Ben Devine
 Plusnet Help Team
Rob_n237
Newbie
Posts: 4
Registered: ‎15-08-2019

Re: Upgrade from ADSL to fibre

Is the change still on for tomorrow?

Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Upgrade from ADSL to fibre

Hi @Rob_n237

 

I have taken a look into your order and everything is committed and progressing as it should so your upgrade will happen anytime up to midnight tonight.

 

Let me know if you have any other questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team