Upgrade from ADSL to fibre
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Upgrade from ADSL to fibre
15-08-2019 8:06 PM
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Please can you provide an update on my order
Re: Upgrade from ADSL to fibre
16-08-2019 10:37 AM
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Thanks for getting in touch @Rob_n237,
I've checked your fibre upgrade order and can confirm it's due to go live on 24/08/2019
Let us know if you need anything else.
Re: Upgrade from ADSL to fibre
16-08-2019 12:01 PM
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Re: Upgrade from ADSL to fibre
16-08-2019 12:44 PM
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Re: Upgrade from ADSL to fibre
16-08-2019 4:56 PM
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Hi @Rob_n237, there's nothing you'd need to but plug in the new router once the order completes that day. It can take up until midnight however you should receive an email notifications once it's complete. I've seen there's currently no router planned to be dispatched for your fibre upgrade so have got that arranged for you now and it should be with you in the next 3-5 working days.
Re: Upgrade from ADSL to fibre
23-08-2019 7:07 PM
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Is the change still on for tomorrow?
Re: Upgrade from ADSL to fibre
24-08-2019 7:44 AM
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Hi @Rob_n237
I have taken a look into your order and everything is committed and progressing as it should so your upgrade will happen anytime up to midnight tonight.
Let me know if you have any other questions.
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