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Upgrade from ADSL to Fibre Extra - Today?

FIXED
markos
Dabbler
Posts: 10
Thanks: 3
Registered: 20-02-2013

Upgrade from ADSL to Fibre Extra - Today?

Hi,

 

I ordered an upgrade to Fibre Extra on the 8th and the telephone operator said it would happen sometime on the 15th (today) even as late as midnight. I haven't had an email to confirm this date, and seeking some sort of assurance I logged into my account and I can see my "question" shows:-

As discussed, your preferred installation date is as follows:

(on 15/12/16 00:00)

This is subject to change and a member of our provisioning team will confirm any changes to this date.

And then I've Googled around and seen www.dslchecker.bt.com and that tells me:

There is an open order on your line which is due to complete by 21-Dec-2016.

So am I right in thinking I've got to wait another week? (Fingers crossed this isn't the case)

Thanks,

M.

 

13 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upgrade from ADSL to Fibre Extra - Today?

Fix

7 days is the bare minimum for a Fibre order, unfortunately they rely on engineer availability to complete the work at the local cabinet. The order is committed for the 21st, unfortunately that's the earliest available.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
markos
Dabbler
Posts: 10
Thanks: 3
Registered: 20-02-2013

Re: Upgrade from ADSL to Fibre Extra - Today?

What a shame, I wish that had been communicated to me at the point of ordering. It may seem trivial, but I was rather looking forward to seeing the speed of Fibre and had assumed that being told it was going to be the 15th that it would have happened on the 15th, or at least told in advance that it would happen on the 21st.

 

Thanks for reply though Chris.

Adamtemp
Grafter
Posts: 34
Thanks: 3
Registered: 12-06-2016

Re: Upgrade from ADSL to Fibre Extra - Today?

I ordered on the 1st dec go live 16th tomorrow guess openreach are lagging behind  

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Browni
Seasoned Champion
Posts: 1,520
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Upgrade from ADSL to Fibre Extra - Today?

Good luck for tomorrow @Adamtemp Thumbs Up

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Adamtemp
Grafter
Posts: 34
Thanks: 3
Registered: 12-06-2016

Re: Upgrade from ADSL to Fibre Extra - Today?

Thanks @Browni i will find out in return from work .
GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Plusnet Help Team
Plusnet Help Team
Posts: 4,034
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Registered: 25-03-2015

Re: Upgrade from ADSL to Fibre Extra - Today?

Glad to see your fibre order completed on 16/12/16 @Adamtemp Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Adamtemp
Grafter
Posts: 34
Thanks: 3
Registered: 12-06-2016

Re: Upgrade from ADSL to Fibre Extra - Today?

And full 80/20 sync
GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
markos
Dabbler
Posts: 10
Thanks: 3
Registered: 20-02-2013

Re: Upgrade from ADSL to Fibre Extra - Today?

Okay, today's the day, the 21st has finally got here. Now, if I've got this right I just need to sit tight until any time up to midnight?

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upgrade from ADSL to Fibre Extra - Today?

Yep, I've just checked and it's still showing as today.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
markos
Dabbler
Posts: 10
Thanks: 3
Registered: 20-02-2013

Re: Upgrade from ADSL to Fibre Extra - Today?

Thanks Smiley

I'm nearly fifty and yet I feel strangely excited by the prospect of faster internet speeds!

markos
Dabbler
Posts: 10
Thanks: 3
Registered: 20-02-2013

Re: Upgrade from ADSL to Fibre Extra - Today?

We're up and running Thumbs Up

 

Thank you.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upgrade from ADSL to Fibre Extra - Today?

Good to hear!

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Browni
Seasoned Champion
Posts: 1,520
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Upgrade from ADSL to Fibre Extra - Today?

Nice one @markos Thumbs Up

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.