Upgrade from ADSL to Fibre Extra - Today?
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- Re: Upgrade from ADSL to Fibre Extra - Today?
15-12-2016 1:59 PM
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Hi,
I ordered an upgrade to Fibre Extra on the 8th and the telephone operator said it would happen sometime on the 15th (today) even as late as midnight. I haven't had an email to confirm this date, and seeking some sort of assurance I logged into my account and I can see my "question" shows:-
As discussed, your preferred installation date is as follows:
(on 15/12/16 00:00)
This is subject to change and a member of our provisioning team will confirm any changes to this date.
And then I've Googled around and seen www.dslchecker.bt.com and that tells me:
There is an open order on your line which is due to complete by 21-Dec-2016.
So am I right in thinking I've got to wait another week? (Fingers crossed this isn't the case)
Thanks,
M.
Fixed! Go to the fix.
15-12-2016 3:45 PM
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7 days is the bare minimum for a Fibre order, unfortunately they rely on engineer availability to complete the work at the local cabinet. The order is committed for the 21st, unfortunately that's the earliest available.
Re: Upgrade from ADSL to Fibre Extra - Today?
15-12-2016 3:56 PM
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What a shame, I wish that had been communicated to me at the point of ordering. It may seem trivial, but I was rather looking forward to seeing the speed of Fibre and had assumed that being told it was going to be the 15th that it would have happened on the 15th, or at least told in advance that it would happen on the 21st.
Thanks for reply though Chris.
Re: Upgrade from ADSL to Fibre Extra - Today?
15-12-2016 4:31 PM
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I ordered on the 1st dec go live 16th tomorrow guess openreach are lagging behind
Re: Upgrade from ADSL to Fibre Extra - Today?
15-12-2016 5:14 PM
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Good luck for tomorrow @Adamtemp
Re: Upgrade from ADSL to Fibre Extra - Today?
15-12-2016 5:24 PM
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Re: Upgrade from ADSL to Fibre Extra - Today?
19-12-2016 2:44 PM
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Glad to see your fibre order completed on 16/12/16 @Adamtemp
Re: Upgrade from ADSL to Fibre Extra - Today?
19-12-2016 5:18 PM
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Re: Upgrade from ADSL to Fibre Extra - Today?
21-12-2016 1:24 PM
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Okay, today's the day, the 21st has finally got here. Now, if I've got this right I just need to sit tight until any time up to midnight?
Re: Upgrade from ADSL to Fibre Extra - Today?
21-12-2016 1:37 PM
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Yep, I've just checked and it's still showing as today.
Re: Upgrade from ADSL to Fibre Extra - Today?
21-12-2016 1:39 PM
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Thanks
I'm nearly fifty and yet I feel strangely excited by the prospect of faster internet speeds!
Re: Upgrade from ADSL to Fibre Extra - Today?
21-12-2016 3:01 PM
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We're up and running
Thank you.
Re: Upgrade from ADSL to Fibre Extra - Today?
21-12-2016 3:07 PM
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Good to hear!
Re: Upgrade from ADSL to Fibre Extra - Today?
21-12-2016 3:09 PM
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Nice one @markos
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- Re: Upgrade from ADSL to Fibre Extra - Today?