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Upgrade Lead Time

chapmantr
Newbie
Posts: 9
Registered: 05-07-2012

Upgrade Lead Time

Hi,

 

I placed an upgrade order to go from ADSL to FTTC on Wednesday morning, does anybody know how long it usually takes for Plusnet to provide an install date?

 

Regards,

 

Tim

 

(Helpdesk ticket number #128986176)

7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upgrade Lead Time

Hi there,

 

It looks like the order has already been accepted and is due for the 19th July.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gromit69
Dabbler
Posts: 16
Registered: 02-12-2014

Re: Upgrade Lead Time

Sorry to thread hijack, but I was about to ask the exact same question. So ADSL -> FTTC lead time is around 2 weeks?

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upgrade Lead Time

Roughly yes, but can vary depending on area and engineer availability.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 4,033
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: Upgrade Lead Time

@gromit69 I've just had a look at yours and it's due to complete on 13/07/16 Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
gromit69
Dabbler
Posts: 16
Registered: 02-12-2014

Re: Upgrade Lead Time

That's cracking - TYVM Smiley

chapmantr
Newbie
Posts: 9
Registered: 05-07-2012

Re: Upgrade Lead Time

Thanks for that Chris, when should I expect the new router to arrive?

 

Cheers,

 

Tim

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upgrade Lead Time

It would have been ordered a few working days prior to the activation, but I've manually ordered it now so it should arrive next week.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff