Update on order

[#1]

My father-in-law ordered fibre broadband on 24/09/2018 but his order is still showing at the "Checking your details" stage on the Order Tracker. He's checked on the Help Assistant and it looks like Plusnet  generated a support question #182947774 on his behalf on 24/09/2018.

The text of the question is "While checking your order we've found something on your line that isn't compatible with broadband. It'll need removing before we can complete your order. You may need to call your telephone provider to have it removed. We'll contact you when we have more information. Thanks for your patience."

How long does it usually take for an update as it has been a week now?

Thanks.

[#2]

Hi there, 

I am sincerely sorry to hear that your father-in-law has not yet been updated with his broadband order. 

I have looked into this for you and can see that there has been a ticket left on the account regarding this issue. You can view this here

Should you have any further queries, please get in touch.

Thank you, 

Aisha