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Update on order please

Posts: 6
Registered: ‎17-10-2022

Update on order please

Morning all,


Don't want to be a pain but so far its been a bit of a palaver. Haven't received many updates other than when calling via phone (and the ticket that is open, not that much of it makes sense).


If going by worse case scenario, 4 days for phone activation, 7 days for broadband activation, my broadband should go live today, however, last time I called, I got told an additional 10 working days due to order being cancelled and getting stuck and all sorts. Not sure what is causing such an issue but I am now having to spend money I shouldn't have to just so that I can have some form of internet (mobile data) at home.


So please, could I get any form of update to say when or if I am ever going to get broadband? 



Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Update on order please


Hi Dylan,

I'm really sorry for the delay with your order. From what I can see it's now confirmed in the supplier systems and your broadband should be going live on the 31st October at anytime up to midnight. 

Let me know if you have further issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi