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Update on my order

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Newbie
Posts: 2
Thanks: 1
Registered: ‎04-11-2019

Update on my order

I would like an update on the progress of my order.
There seems to be no urgency with my activation especially after my phone and broadband were cut off by mistake by Plusnet.
5 REPLIES 5
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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: Update on my order

Hi @Giverstu69,

 

Thanks for getting in touch.

 

I'm sorry to hear you have not been advised of your provision date and apologise for any issues with the previous account.

 

I've checked the orders and have sent you the confirmation here. I'll monitor the orders the day after to ensure they completed as advised.

 

If you need any further assistance, please let me know.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: Update on my order

Hi @ Gixerstu69,

 

Thanks for your patience as we waited for our suppliers to have you re-connected.

 

I have reviewed the account today and can see your orders completed as expected. I've sent you a ticket, please can you respond on the ticket itself and let me know here once you've done so.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Newbie
Posts: 2
Thanks: 1
Registered: ‎04-11-2019

Re: Update on my order

Hello LordFoul.

 

I have responded to your ticket and am happy with the refund & credit.

 

Regards

Stu.

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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: Update on my order

Great stuff @Gixerstu69, and thanks for getting back to me.

 

I had literally signed off all systems as that's it from me today, however I'll pick this up in the morning and confirm everything via the ticket.

 

Have a great evening.

 

Thanks - LF

 

 

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: Update on my order

Hi @Gixerstu69,

 

Thanks for your patience as we dealt with the issue.

 

I've now sorted this as advised.

 

I trust this now resolves the matter, let us know if you need any further assistance.

 

Thanks - Tahir

 

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team