Update on my order
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Update on my order
08-05-2019 6:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you.
Fixed! Go to the fix.
08-05-2019 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @grasm78
Thank you for getting in touch and please accept my sincerest apologies for your experience.
I have created a complaint ticket for you which can be viewed here
Please respond to the complaint ticket at your earliest convenience and I will get back to you accordingly.
Kind Regards
Ollie
Re: Update on my order
08-05-2019 9:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, thank you for your response OllieC.
I'm happy with proposed compensation and I hope you sort my order out as quickly as possible.
Kind Regards,
Maciej.
Re: Update on my order
09-05-2019 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @grazm78.
We've applied the discounts for you now as agreed on the ticket created by OllieC. In terms of the order, everything is showing as active from our side, can you confirm if the connection is working on your side?
Regards
Re: Update on my order
09-05-2019 7:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you.
Re: Update on my order
10-05-2019 10:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @grazm78,
It can take around 10 working days for the speeds to stabilise, if after that period you're still experiencing issues please do let us know and we can get this investigated for you.
Regards
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page