Update on my order progress?

[#1]

Hey, Been around 4 weeks since my order and only thing that is complete is the phone line, no engineer has been round or router delivered, Just wondering if there is an issue or anything

Thx

[#2]

My router wasn't sent out automatically till I endured their phone queues this morning. Might be worth a call (or try the text chat if it's working)

[#3]

I had a similar situation - ordered a month ago and all I have received so far is emails saying it's all sorted, but no router arrived, no explanation.

Spent hours on the phone to them and chat and have now just had a router re-sent apparently - though I will believe it when it arrives!

[#4]

After looking at the forums it seems a lot of people have issues with the orders

[#5]

agreed - seems to be a lot of it - today customer services wanted to suggest this really doesn't happen very often at all - very rare - I'd disagree