Update on Phone and broadband order

[#1]

I was due to have services installed last week. I first got an email to state the order was cancelled due to incorrect details being passed to the engineer but then received a further email stating that there has been a delay and that Plusnet will be in touch once there are more details. Which of these is actually correct? And what is the next step and timeframe for the services to be installed?

[#2]

Hello @pegasusn7

I am sorry to hear you have received conflicting information regarding your order status. I have looked into your account and responded to your query with a detailed email, you can view this by Clicking Here

Should you need any further assistance, feel free to ask.

[#3]

@Dumbledore Have responded to the ticket. 

[#4]

Thanks for getting in touch @pegasusn7.

I have checked over your orders and sent off an email on your behalf.

You can check over your updated ticket here

Please let me know if we can be of further assistance as we are more than happy to help.

Thank you.

[#5]

@OllieC Cheers, have responded again.

[#6]

Hi @pegasusn7,

I have responded to the ticket on your account. You can view this here

Please get in touch if you have any further queries.

Thank you,

Aisha

[#7]

@AishaK Thanks. Is there any update re my latest query? 

[#8]

@pegasusn7,

I've updated it now for you. I'm going to monitor your ticket personally from now on too. 

[#9]

@JOLO Any further update on the ticket?

[#10]

Hi @pegasusn7

Thanks for getting back in touch about your order.

I can see a response from @JOLO on a ticket on your account here

If you have any further questions feel free to get in touch.