Update on Order Status
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Update on Order Status
30-04-2019 7:42 PM - edited 30-04-2019 7:44 PM
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I've been trying to connect to the live chat all day and it kept saying there are no advisors available.
Re: Update on Order Status
01-05-2019 9:37 AM
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Thanks for getting in touch.
I have had a look through your account and have responded with more detail on a ticket here
It is worth noting that there are a number of different order types and lead times for activation, these all depend on the status of the phone line at your property when we begin the order process. Routers are dispatched once the broadband order is placed and usually takes up to 5 working days to arrive, this varies as once dispatched it would be delivered by first class royal mail.
If you have any further questions please let me know.
Re: Update on Order Status
01-05-2019 10:09 AM
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Re: Update on Order Status
01-05-2019 12:08 PM
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My colleague is correct in that routers are dispatched once the broadband order is placed and usually takes up to 5 working days to arrive, this varies as once dispatched it would be delivered by first class royal mail.
My apologies you were given the incorrect information previously I will pass this along to the relevant team, but yes to clarify the ticket info provided here is correct of the timescale and the status of your router.
Thanks.
Re: Update on Order Status
01-05-2019 12:25 PM
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Re: Update on Order Status
01-05-2019 2:11 PM
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Thanks for your response @KylePenaranda
The broadband order would not activate any sooner than the committed date from our suppliers.
Let us know if you need anything else
Re: Update on Order Status
02-05-2019 10:22 AM
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Re: Update on Order Status
02-05-2019 11:35 AM
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Re: Update on Order Status
02-05-2019 1:35 PM
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Hi @KylePenaranda sorry for the different live dates you have been advised of. I have updated the support ticket here with more information on this.
Please let me know if you have any questions.
Re: Update on Order Status
02-05-2019 1:52 PM
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Re: Update on Order Status
02-05-2019 2:37 PM
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Hi @KylePenaranda,
To clarify when we note that it was delayed due to engineer availability fibre order engineers are almost always external engineers. No one will need access to your premises in this case.
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