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Unsure of broadband activation wait.

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alexrpm
Newbie
Posts: 2
Thanks: 2
Registered: a week ago

Unsure of broadband activation wait.

Phone line was activated on 6th, after a switch from BT, and a message I received spoke about broadband possibly starting later.

 

Just curious what is the sort of time I should expect to wait for broadband activation, I looked at some posts on here and I don't know if I'm waiting for an engineer to twiddle some cables at a board nearby, or someone to flick a magic button.

 

Also in my plusnet account page there are four automated "questions" from me to support that appear to be financial related scripts.

Bit weird.

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,422
Thanks: 995
Fixes: 193
Registered: ‎25-03-2015

Re: Unsure of broadband activation wait.

Fix

Apologies for the delay in activating your account following your orders completing.

 

It looks like the account had become stuck and was trying to generate a payment of a negative amount however I've manually overridden this and activated your account so you should be able to get online now.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
alexrpm
Newbie
Posts: 2
Thanks: 2
Registered: a week ago

Re: Unsure of broadband activation wait.

Eyy, it's all up and running. Thanks!

Plusnet Help Team
Plusnet Help Team
Posts: 4,422
Thanks: 995
Fixes: 193
Registered: ‎25-03-2015

Re: Unsure of broadband activation wait.

Glad to hear that, thanks for letting us know Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team