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Unlimited fibre to Fibre Extra - How long should it take?

FIXED
freebirduk
Dabbler
Posts: 21
Thanks: 5
Fixes: 1
Registered: ‎22-08-2016

Unlimited fibre to Fibre Extra - How long should it take?

My current Unlimited Fibre contract is coming to an end so I called on 19th June and was persuaded to take an Unlimited Fibre Extra contract for two years. I received an e-mail telling me that "This will change over on 20th June 2022 and your new cost per month will be £27.50."

I've since been billed for £32.47 and there appears to be no change in my speeds (based on www.broadbandspeedtest.org.uk). I power cycled my router once yesterday but to no avail. When I log in to the PlusNet Member CentreI get a warning banner on almost every page saying "An error has occurred. You can't change your products for the moment, you already have a product change in progress."

So I wonder, has something gone wrong here or does it take time for the changeover to happen? If the later it would be useful to have an indication of typical timescales.

 

1 REPLY 1
freebirduk
Dabbler
Posts: 21
Thanks: 5
Fixes: 1
Registered: ‎22-08-2016

Re: Unlimited fibre to Fibre Extra - How long should it take?

Fix

Well it turns out the answer is five days. I've just received the change complete e-mail and speeds have gone up appropriately.

Problem resolved.