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Unlimited fibre extra upgrade

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demonicale
Newbie
Posts: 8
Registered: ‎07-12-2018

Unlimited fibre extra upgrade

Me and my partner upgraded on Sunday and went live on Tuesday 4th December.

 

 

Our Internet speed has stayed solid at 13mb/s and hasn't moved at all since that date. 

I was told to wait 10 days after going live till it does something to level it out or whatever, but i'm growing concerned their's an issue due to it not moving in speed up or down at all. It's as if NOTHING is happening and now i'm worried the router might be faulty or the line?.

 

I'm not blaming Plusnet for anything, but more feedback to their customers would help.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,039
Thanks: 180
Fixes: 34
Registered: ‎22-01-2018

Re: Unlimited fibre extra upgrade

Hello @demonicate,

 

We are really sorry to hear that your speed has not improved after moving to fibre. We can see that the drops are still persisting and that our supplier would like to arrange for an engineer visit to investigate further.

 

Please can you update the ticket here with your availability and let us know when you have done so, we would be happy to get this picked up.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team