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Unlimited fibre extra order

Prckmc
Newbie
Posts: 2
Registered: ‎23-02-2018

Unlimited fibre extra order

Hi I have just received an email saying migration to unlimited fibre extra is complete but I am still on adsl. When will I be swapped over to Fibre ? I don’t want to pay the extra cost until I have been swapped over.

 

 

 

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Unlimited fibre extra order

Hi there, 

 

Fibre isn't active yet but the service is due to be before the end of today. 

 

Have you received your new router?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Prckmc
Newbie
Posts: 2
Registered: ‎23-02-2018

Re: Unlimited fibre extra order

Hi Adam

all running ok now, router plugged in and fibre connected 

 

thanks 

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 783
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Unlimited fibre extra order

Glad to hear it's all up and running @Prckmc

 

If you need any further assistance or experience any issues please don't hesitate to get back in contact.

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team