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Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

sono
Newbie
Posts: 3
Registered: ‎10-09-2021

Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

Hello. New Plusnet customer.

I have ordered unlimited fibre. My phone line became active 2 days ago. thank you.

 

Awaiting broadband activation.

 

I see in the plus.net website order tracker that this strange message is showing.

 

"Unlimited fibre Your broadband order should complete on {strCustActivationDate}."

 

I enclose a screenshot 

 

Click for Screenshot 

 

Any plans to correct that "strCustActivationDate" please ?

 

Thank you

6 REPLIES 6
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.


Moderators Note


This topic has been moved from Fibre to My Order

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If it fixed it click 'This fixed my problem'
Tags (1)
sono
Newbie
Posts: 3
Registered: ‎10-09-2021

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

Unfortunately the website issue wasn’t  fixed yesterday. It is still present.

jab1
Aspiring Legend
Posts: 12,227
Thanks: 3,887
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Registered: ‎24-02-2012

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

Which 'website issue'? If you are referring to the strange 'message' - that is due to the way the page is coded, and is unlikely to be corrected anytime soon, for anyone.

John
sono
Newbie
Posts: 3
Registered: ‎10-09-2021

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

It might be better to remove the sentence containing that strCustActivationDate) from the website in the meantime as you say it isnt going to be fixed anytime soon. This will prevent new customers like me asking what appears to be annoying question about it ?

 

But perhaps That'll do ?

jab1
Aspiring Legend
Posts: 12,227
Thanks: 3,887
Fixes: 151
Registered: ‎24-02-2012

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

It would be better if PN coded the page properly, so the date was displayed, but as it has been like that ever since they 'improved' the customer experience, and have been told about it numerous times, your final comment is very valid - sadly.

John
Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

Hi @sono

I'm sorry to see we haven't given you your activation date yet.

I've just checked your broadband order and I can confirm it's due to complete on the 15th September before midnight.

Let us know if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet