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Unlimited Upgrade taking a while

FIXED
sexysir
Grafter
Posts: 27
Registered: 22-08-2007

Unlimited Upgrade taking a while

Four days since I made the on-line order from Plusnet Extra to Unlimited. No confirmation of any progress whatsoever, other than the site telling me:

 

"You can't change your products for the moment, you already have a product change in progress."

 

'Progress' is slow, considering it should be largely an admin tick-box exercise. Please hurry this up so it enables for next billing period (20th Dec -19th Jan). That was the whole point.

 

Rgds.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Unlimited Upgrade taking a while

Fix

Hello there,

 

Looking into your account I can confirm your product change to Unlimited Broadband to scheduled for the 20th December.

 

I hope this helps

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
sexysir
Grafter
Posts: 27
Registered: 22-08-2007

Re: Unlimited Upgrade taking a while

Allrighty. The unlimited went live on the 20th as you said. Ta very much!

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Unlimited Upgrade taking a while

Awesomeness, thanks for coming back to let me know. Thumbs Up

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support