Unlimited Fibre to Unlimited Fibre Extra - Process
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Unlimited Fibre to Unlimited Fibre Extra - Process
30-07-2021 9:04 AM
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Purely out of interest, how is a move from Unlimited Fibre (40/10) to Unlimited Fibre Extra (80/20) achieved.
Does Plusnet flick a switch?
Do Openreach send an engineer to the exchange?
Do Openreach send an engineer to the cabinet?
Re: Unlimited Fibre to Unlimited Fibre Extra - Process
30-07-2021 9:10 AM
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None of the above, PN send an order to BTW who re-configure the port.
Re: Unlimited Fibre to Unlimited Fibre Extra - Process
30-07-2021 9:24 AM
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Moderators Note
This topic has been moved from Fibre to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unlimited Fibre to Unlimited Fibre Extra - Process
30-07-2021 12:05 PM
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@1066_1066 It's just a back office configuration change by BT Wholesale, no physical hardware change required, normally done within 24 hrs of Plusnet ordering it.
Re: Unlimited Fibre to Unlimited Fibre Extra - Process
30-07-2021 3:19 PM
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Hey @1066_1066,
Are you looking to change your product? If so, please don't hesitate to drop any further queries you may have about the process in this thread and we'll be happy to assist.
Re: Unlimited Fibre to Unlimited Fibre Extra - Process
30-07-2021 3:39 PM
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Thanks @RealAleMadrid for the explanation.
@TheMightyAJ, I have already initiated the upgrade, thank you. Due to kick in, I gather, at the end of my billing cycle, mid August.
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- Unlimited Fibre to Unlimited Fibre Extra - Process