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Unlimited Fibre Extra

Harro
Dabbler
Posts: 24
Thanks: 3
Registered: ‎26-04-2013

Unlimited Fibre Extra

How do I upgrade from Unlimited Fibre to Unlimited Fibre Extra.  Doesn't give me the option online.  All I get is a screen with my package on, and a box next to it saying keep this product.

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 9,638
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Fixes: 346
Registered: ‎30-06-2016

Re: Unlimited Fibre Extra

@Harro 

Ring the Customer Options Team on 0800 079 1133. This number tends to get answered quite quickly.

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Harro
Dabbler
Posts: 24
Thanks: 3
Registered: ‎26-04-2013

Re: Unlimited Fibre Extra

Thanks Baldrick, I was hoping to just be able to do it online as im at work at the moment and cant ring them.  But if thats the only way, ill have to do it another time.  Thanks

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Unlimited Fibre Extra

Hiya @Harro, I am sorry that you are having issues upgrading via your account. as @Baldrick1 mentioned, you'll need to give our Customer Options Team a call on the number provided to discuss this.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
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Registered: ‎14-04-2007

Re: Unlimited Fibre Extra

Moderators Note
This topic has been moved from Fibre Broadband to My Order.
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