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Unlimited Fibre Extra

apolloa
Dabbler
Posts: 17
Registered: 24-08-2015

Unlimited Fibre Extra

Hi, I am thinking of coming back to Plusnet for the Fibre extra package, my line maxes out around 30mbps though due to the length of copper cable to the cab which is outside the exchange building. I have BT Infinity  Fibre currently.

 

I need to have the 10MBPS upload speeds so need the Plusnet Fibre Extra package for this, now is there any way round this utterly stupid rule Plusnet has, where if your line cannot get over 50MBPS sync speeds then you cannot have the Fibre Extra package? I don't care about paying extra, I expect to, but I can only come to Plusnet if I get the faster upload speed.

 

Any staff members here able to answer this for me?

9 REPLIES
VileReynard
Seasoned Pro
Posts: 10,580
Thanks: 191
Fixes: 9
Registered: 01-09-2007

Re: Unlimited Fibre Extra

Have you considered Zen ISP - expensive but comes with genuine customer service.

apolloa
Dabbler
Posts: 17
Registered: 24-08-2015

Re: Unlimited Fibre Extra

Thanks but I'm not paying ZEN prices and their are better out there for their price too. Any staff member who can advise me of my original question?
RealAleMadrid
Seasoned Pro
Posts: 508
Thanks: 175
Fixes: 8
Registered: 07-07-2009

Re: Unlimited Fibre Extra

PlusNet will not offer you Unlimited Fibre Extra so you will have to go elsewhere, doesn't make sense but that's the way it is.

apolloa
Dabbler
Posts: 17
Registered: 24-08-2015

Re: Unlimited Fibre Extra

Thank you, that's why I want to hear from a staff member if I can have the Fibre Extra or not.
Any staff members out there?
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Unlimited Fibre Extra

Hi there @apolloa first of all welcome back here.

 

I'm really sorry to say that if your line speed estimate is below 40 Mbps and if the Unlimited Fibre Extra package isn't showing as available to order through the signup journey at www.plus.net you won't be able to order it I'm afraid.

 

I believe this is just a limitation of our current billing system and I hope this changes in the future however I'm unable to confirm things unfortunately.

 

If you have any further questions or anything else I can help with please feel free to let me know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
apolloa
Dabbler
Posts: 17
Registered: 24-08-2015

Re: Unlimited Fibre Extra

Thanks buddy. Hmm so it may change in the future? I'll have a think about it.

Thank you.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Unlimited Fibre Extra

Honestly, I don't know whether it will or won't change, and unlikely something we'll speculate further on over the forums. Apologies for any disappointment caused.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
apolloa
Dabbler
Posts: 17
Registered: 24-08-2015

Re: Unlimited Fibre Extra

Can you tell me, do you guys still offer the none contract pay monthly option on your Fibre, where you pay more for it? And do you still offer the opportunity to pay for a years etc line rental up front in one go?

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Unlimited Fibre Extra

For fibre there are just contracted options of either 12 months or 18 months available.

And, aye we still offer line rental saver (I believe you save £30 across 12 months for paying LRS upfront)
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support