Unlimited Fibre Extra
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Unlimited Fibre Extra
12-03-2017 7:44 PM
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Hi, I am thinking of coming back to Plusnet for the Fibre extra package, my line maxes out around 30mbps though due to the length of copper cable to the cab which is outside the exchange building. I have BT Infinity Fibre currently.
I need to have the 10MBPS upload speeds so need the Plusnet Fibre Extra package for this, now is there any way round this utterly stupid rule Plusnet has, where if your line cannot get over 50MBPS sync speeds then you cannot have the Fibre Extra package? I don't care about paying extra, I expect to, but I can only come to Plusnet if I get the faster upload speed.
Any staff members here able to answer this for me?
Re: Unlimited Fibre Extra
13-03-2017 9:07 AM
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Have you considered Zen ISP - expensive but comes with genuine customer service.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Unlimited Fibre Extra
13-03-2017 12:25 PM
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Re: Unlimited Fibre Extra
13-03-2017 2:00 PM
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PlusNet will not offer you Unlimited Fibre Extra so you will have to go elsewhere, doesn't make sense but that's the way it is.
Re: Unlimited Fibre Extra
13-03-2017 6:14 PM
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Any staff members out there?
Re: Unlimited Fibre Extra
13-03-2017 8:33 PM - edited 13-03-2017 8:33 PM
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Hi there @apolloa first of all welcome back here.
I'm really sorry to say that if your line speed estimate is below 40 Mbps and if the Unlimited Fibre Extra package isn't showing as available to order through the signup journey at www.plus.net you won't be able to order it I'm afraid.
I believe this is just a limitation of our current billing system and I hope this changes in the future however I'm unable to confirm things unfortunately.
If you have any further questions or anything else I can help with please feel free to let me know.
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Re: Unlimited Fibre Extra
14-03-2017 12:49 PM
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Thank you.
Re: Unlimited Fibre Extra
14-03-2017 1:34 PM
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Honestly, I don't know whether it will or won't change, and unlikely something we'll speculate further on over the forums. Apologies for any disappointment caused.
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Re: Unlimited Fibre Extra
14-03-2017 8:10 PM
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Can you tell me, do you guys still offer the none contract pay monthly option on your Fibre, where you pay more for it? And do you still offer the opportunity to pay for a years etc line rental up front in one go?
Re: Unlimited Fibre Extra
14-03-2017 8:18 PM
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And, aye we still offer line rental saver (I believe you save £30 across 12 months for paying LRS upfront)
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